Privacy Policy
Introduction
Dovestone Holiday Park Ltd ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our holiday park services, website, and other interactions with us.
By using our services or providing us with your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
- 1.1 Personal Information
- Name, address, phone number, email address.
- Payment details (e.g., credit/debit card information).
- Date of birth, gender, and identification documents (if required).
- 1.2 Booking Information
- Details of your reservation, including arrival and departure dates, party size, and special requests.
- 1.3 Communication Information
- Correspondence via email, phone, or social media.
- 1.4 Website Usage Information
- IP address, browser type, pages visited, and device information (collected through cookies and analytics tools).
- 1.5 Marketing Preferences
- Your preferences for receiving marketing materials from us.
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage your bookings and payments.
- To provide customer support and respond to your inquiries.
- To improve our services and website.
- To send you booking confirmations and updates.
- To comply with legal and regulatory requirements.
- To send promotional offers and newsletters, if you have opted in.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: To provide you with the services you have booked.
- Legitimate Interests: For business operations and marketing purposes.
- Consent: Where you have given explicit consent (e.g., for marketing communications).
- Legal Compliance: To fulfil legal obligations (e.g., financial records).
4. Sharing Your Information
We do not sell your personal data. However, we may share it with trusted third parties, such as:
- Payment processors and financial institutions.
- Service providers, such as IT and marketing agencies.
- Legal and regulatory authorities, when required.
We ensure that any third parties handling your data comply with data protection laws.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
6. Your Rights
You have the following rights under data protection laws:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request the deletion of your data ("right to be forgotten").
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to another party.
- Withdraw Consent: Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at info@dovestonepark.co.uk
7. Cookies and Website Tracking
We use cookies to enhance your browsing experience. Cookies collect information about your website usage and preferences.
8. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Dovestone Holiday Park Ltd
Chew Valley Road
Greenfield
OL37NF
info@dovestonepark.co.uk
01457 820451
This Privacy Policy was last updated on 08/01/2024
Introduction
Dovestone Holiday Park Ltd ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our holiday park services, website, and other interactions with us.
By using our services or providing us with your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information:
- 1.1 Personal Information
- Name, address, phone number, email address.
- Payment details (e.g., credit/debit card information).
- Date of birth, gender, and identification documents (if required).
- 1.2 Booking Information
- Details of your reservation, including arrival and departure dates, party size, and special requests.
- 1.3 Communication Information
- Correspondence via email, phone, or social media.
- 1.4 Website Usage Information
- IP address, browser type, pages visited, and device information (collected through cookies and analytics tools).
- 1.5 Marketing Preferences
- Your preferences for receiving marketing materials from us.
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage your bookings and payments.
- To provide customer support and respond to your inquiries.
- To improve our services and website.
- To send you booking confirmations and updates.
- To comply with legal and regulatory requirements.
- To send promotional offers and newsletters, if you have opted in.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual Necessity: To provide you with the services you have booked.
- Legitimate Interests: For business operations and marketing purposes.
- Consent: Where you have given explicit consent (e.g., for marketing communications).
- Legal Compliance: To fulfil legal obligations (e.g., financial records).
4. Sharing Your Information
We do not sell your personal data. However, we may share it with trusted third parties, such as:
- Payment processors and financial institutions.
- Service providers, such as IT and marketing agencies.
- Legal and regulatory authorities, when required.
We ensure that any third parties handling your data comply with data protection laws.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
6. Your Rights
You have the following rights under data protection laws:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request the deletion of your data ("right to be forgotten").
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to another party.
- Withdraw Consent: Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at info@dovestonepark.co.uk
7. Cookies and Website Tracking
We use cookies to enhance your browsing experience. Cookies collect information about your website usage and preferences.
8. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Dovestone Holiday Park Ltd
Chew Valley Road
Greenfield
OL37NF
info@dovestonepark.co.uk
01457 820451
This Privacy Policy was last updated on 08/01/2024